More than a data supplier: Why customers see Lloyd’s List Intelligence as a trusted partner

By Isaac Childs

Pre-Sales Engineer

When it comes to AIS data, coverage and quality are non-negotiable. But customers tell us time and again that what really makes the difference isn’t just the signals—it’s the support, the people, and the partnership behind them. AIS SeaOrbis was built to be more than a data feed. It’s an experience designed to de-risk transitions, accelerate integration, and give you confidence from the very first trial through to long-term partnership.

A Pre-Sales Process That Reduces Risk

Switching data providers can feel high stakes. That’s why our pre-sales engagement is designed to remove uncertainty:

• Trials, samples, and demos give you tangible evidence of how our APIs perform in real environments.
• Data assessments provide granular and customised details on AIS coverage to help you evaluate coverage and quality against your specific use cases.
• Early access to AIS feeds means you can integrate with SeaOrbis before a contract is signed, ensuring zero downtime if you’re replacing an existing provider or need to time to test and develop before going live in production.

Customers often tell us this approach is the reason they feel confident moving ahead. They know they won’t be left exposed.

Coverage and Capabilities That Speak for Themselves

SeaOrbis is not just an AIS stream. Our APIs cover the full spectrum: live positions, historic voyages, ownership, sanctions, emissions, predictive analytics, and more.

• For technical teams, we provide detailed documentation, flexible endpoints, and the ability to test coverage in depth.
• For commercial leads, we demonstrate how those capabilities translate into smarter decision-making, compliance assurance, and operational efficiency.

In short: we meet every stakeholder where they are, speaking their language and showing the value that matters to them.

A Dedicated Team at Every Stage

The technology is powerful, but it’s the people who make it seamless. During trials and onboarding you have a named Sales Engineer as your point of contact, supported by a global team:

• Sales Engineers – Technical point of contact, guiding trials and integration.
• Customer Success (CS) – Regional experts, providing API knowledge and availability across time zones, 24/7.
• Data Services – Specialists delivering customised datasets and tailored samples.
• Account Managers – Stepping in once you’re onboarded, ensuring continuity and long-term value.

This model means you don’t just “trial an API.” You engage with a team invested in making sure you succeed.

Onboarding Without the Pain

With many customers replacing an existing provider, the fear is always downtime. That’s why our onboarding process ensures continuity:

• Early parallel integration before contracts are finalised.
• Dedicated support during cutover to avoid gaps.
• Consistent involvement of your Sales Engineer so knowledge isn’t lost between pre-sales and post-sales.

The result is a transition that feels less like a gamble and more like a strategic upgrade.

Easy to Work With, Trusted as a Partner

The theme that comes through strongest in customer feedback is simple: we’re easy to work with. That’s not just because of coverage, or APIs, or pricing—it’s because we operate as a strategic partner, not a transactional vendor.

One customer recently told us:

“We weren’t just buying data—we were gaining a partner who cared about our integration and our outcomes. That made all the difference.”

It’s this combination of best-in-class AIS intelligence and dedicated partnership that defines SeaOrbis. We don’t just supply data. We help you unlock its value.

Ready to See the Difference?

Whether you’re a developer looking to validate APIs or a commercial lead evaluating risk, the SeaOrbis team will build a tailored experience for you. With global 24/7 support and a proven process for seamless integration, we’re ready to be more than a supplier—we’re ready to be your partner.