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Validating our data management operating policies and procedures

ISO 9001 Certified Badge

Following an independent, nine-month assessment by the British Standards Institution (BSI), Lloyd’s List Intelligence is proud to have been awarded the ISO 9001:2015 quality management standard for our Seasearcher and Lloyd’s List Intelligence Data suite of applications. 

As well as validating our operating policies and procedures including our unique COACT methodology, the qualification also recognises our commitment to maintaining the highest levels of data quality, through continuous monitoring and maintenance. 

What is ISO 9001?

Launched in 1987, ISO 9001 is the world’s leading quality management standard, with over one million organisations in 178 countries certified. It provides an evidence-based framework to help companies optimise day-to-day operations and plan for growth, with a focus on customer needs and continuous improvement. 

The standard investigates seven core aspects of business:

  • Customers
  • Leadership
  • Engagement
  • Processes
  • Improvement
  • Evidence
  • Relationships

Organisations that are successful in achieving ISO 9001 accreditation must define their operations and demonstrate how essential functions – such as staff training, customer service and supply chain management – follow best practice. Measuring performance against quantifiable targets is a key requirement, as is a thorough evaluation of risk. Companies also have to evaluate the threat posed by events such as staff shortages, equipment failures or rising costs, and have plans in place to mitigate them.

The BSI is appointed by the UK Government as the national standards body (NSB) and represents UK interests at the International Organization for Standardization (ISO), the International Electrotechnical Commission (IEC) and the Europe Standards Organizations (CEN, CENELEC and ETSI).

How does that help me?

businessman working late

The maritime industry is a complex and fast-moving global sector. Accurate and reliable data is vital to help drive commercial advantage, evaluate risk, and support the efficient and lawful movement of seaborne trade.

Our ISO 9001:2015 certification demonstrates how our data management processes and systems meet the very highest standards. This means you can always rely on our actionable intelligence to help you identify risk, ensure compliance, and optimise operations. 

COACT: Our Unique Methodology to Continuously Measure and Improve Data Quality

We constantly set ourselves the highest standards. We’re proud to be ISO 9001-2015 Quality Management System accredited, validating the operating policies and procedures of our data management processes as well as recognising the business's commitment to maintain the highest levels of data quality through continuous monitoring and maintenance.

Our unique data quality framework is called COACT. COACT is exclusive to Lloyd’s List Intelligence and is our way of ensuring you always work with high-quality, accurate and timely data. 


COACT Diagram 

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